If you are planning to make a move for Starlink services, you must be asking whether there is a Starlink warranty or not.
Though Starlink equipment holds up pretty well, issues happen, and therefore, it is important to know if the company will step up in case of anything.
So, does Starlink have a warranty? What does the warranty cover, and how do you claim it? Here is everything you need to know.
Does Starlink Have a Warranty?
Starlink offers a limited warranty on its hardware equipment.
Though the company subjects its kits to a thorough inspection before releasing them into the market, they sometimes resell used equipment.
For instance, the one returned before the 30 days trial time elapsed.
In that case, it is possible Starlink’s quality assurance team may not have spotted the damages.
Being aware of such possibilities, the company backs its Starlink products with a strong 1-2 years warranty that will offer you peace of mind.
It commits to ensuring that the kit meets the performance and goals in the specifications by being free from any defect in workmanship and materials.
Contact the company support team if you notice a malfunction, such as a dish not receiving the signal or not being powered.
Remember to inspect and ensure the issue doesn’t emerge from your end.
What Does the Warranty Cover
The warranty cover service and official accessories purchased directly from the company or an authorized third-party retailer, including all the hardware sold in the kit.
Here are some of the issues the warranty may cover:
- Your Starlink WiFi router is not connecting any devices.
- Your Starlink dish can’t move or power on.
- Starlink cable damaged during normal operation
- You are not getting the speed, latency, or reliability specified by the company in their specification.
Starlink Satellite dish receiver
What the Warranty Exclude
The company is not responsible for damages to the equipment after delivery or underperformance resulting from a lack of following instructions.
For instance, your Starlink may fail to function properly due to an obstructed field of view or failure to follow instructions.
Other issues excluded from the warranty include problems with your network equipment, electrical power, an act of nature, normal wear and tear, or any events not reasonably within Starlink’s control.
Starlink Warranty Period
The warranty period depends on the service location, kit model, and equipment seller.
|Kit Model||Location||Warranty Period|
|High Performance (All HP Models including residential upgrade, Business, and Maritime)||All countries||24 months (2 years) from the date of original purchase from the company. Or an authorized retailer from the activation date.|
|Standard/ Roam/ Best Effort||European Union (EU) & United Kingdom (UK)||2 years from the date of purchase from the company. Or an authorized retailer from the activation date.|
|Standard/ Roam/ Best Effort||Other countries, excluding the EU and UK||12 months from the date of purchase from the company. Or an authorized retailer from the activation date.|
Why Would You Need the Warranty?
Put simply; you need a warranty for peace of mind.
When you purchase equipment, know that if any unforeseen issue emerges, you can seek support and have the issue solved without additional cost.
Isn’t that enough peace of mind?
We will show you how to claim the warranty, but before that, here are the areas in Starlink’s warranty that would be important.
Product Defect: Though very rare, there is a possibility that you find your Starlink equipment with manufacturing defects.
If that happens, the warranty will ensure that the company repairs or replaces the faulty components.
Cost Saving: A warranty will save you from unexpected repairs or replacement costs.
Without it, you would be responsible for all the repairs and replacements, including the ones resulting from product defects.
Product Longevity: By manufacturers committing to stand behind their products, it implies the products are of great quality.
That said, a warranty guarantees that your Starlink equipment will last longer.
How to Claim Warranty
The best way to claim Starlink’s warranty is to contact the customer support team.
If you encounter an issue with your Starling equipment, contact them to ensure it falls within the company warranty coverage.
That said, you must review Starlink warranty terms of service and understand what it covers.
The warranty terms will also show you the period and the specific procedures for claiming the warranty.
You can find the company contact on their website or the documentation with your equipment.
When contacting the support team, ensure you explain the problem you encounter with your Starlink equipment in detail.
Explain any effort or troubleshooting attempts you have made.
The customer support team usually takes 2 days to reply.
However, the repair or replacement may take some time. You should always follow up on communication throughout the warranty-claiming process.
If you have trouble contacting the support team, check out our guide to Starlink customer service.
What Do I Do If Starlink Fails to Meet Their Warranty?
If Starlink fails to meet its unlimited warranty terms of service, you are free to submit another claim, during which you should offer a detailed description of the failure.
The company will confirm your claim and respond by repairing or replacing the device within 30 days.
Do Replaced Items Have Warranty?
Yes, but not the same period as the original. Remember, for the replacement to be done, you already claim your warranty.
That said, your replaced item will come with a 3 months warranty.
If an issue develops within the 3 months, you can get a replacement again.
The Bottom Line
Starlink service and the kits are still under development, and we expect changes.
We will update you in case of any change, but that is all we have here about the Starlink warranty.
Hopefully, you have found this article helpful.
If you are having issues with your Starlink internet, before you contact the company, we recommend reading our guide on Starlink Network issues and how to fix them.